Privacy Policy
Effective Date: September 1, 2024
Bluecrest Pools LLC ("Company", "we", "us", "our") is committed to protecting the privacy of our clients. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage our services.
1. Information We Collect
1.1. Personal Information: When you engage our services, we may collect the following personal information:
- Name
- Phone number
- Email address
1.2. Photos: As part of our services, we may take photographs of your pool and surrounding areas. These photos are used to assess and document the condition of the pool, plan our work, and provide you with updates.
2. How We Use Your Information
2.1. Service Delivery: We use your personal information to provide and manage the services you request. This includes communicating with you about appointments, service updates, and any issues that may arise.
2.2. Internal Use: Photos of your pool may be used internally to ensure quality control and for training purposes. They may also be used in planning and executing pool maintenance, repairs, or installations.
2.3. Customer Support: Your information helps us respond to your customer service requests and support needs more efficientl3.
3. Information Sharing
3.1. No Sharing of Personal Information: We do not sell, trade, or otherwise share your personal information (name, phone number, email address) with third parties for their marketing purposes.
3.2. **Service Providers:** We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, such as technicians or subcontractors. These third parties are obligated to keep your information confidential and are not permitted to use it for any other purpose.
3.3. **Legal Obligations:** We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Data Security
4.1. Protection Measures: We implement a variety of security measures to protect your personal information. These measuresinclude physical, electronic, and managerial procedures to safeguard and secure the information we collect.
4.2. No Guarantee: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Retention of Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
6. Your Rights
6.1. Access and Update: You have the right to access and update your personal information. If you need to correct or update any information, please contact us using the contact information provided below.
6.2. Opt-Out: You can opt-out of receiving any non-essential communications from us at any time by contacting us directly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:
Bluecrest Pools LLC
17350 State Hwy 249, Ste 220 #21903, Houston, Texas 77064
8322466716